Terrible service from Mpho at Foschini in Centurion mall

I am extremely angry at the service we got at Foschini in Centurion mall from the Cosmetics Manager by the name of Mpho.

We were **** to multiple times at the store by Mpho, when we came back the following day to resolve an issue that we had the previous day she was extremely rude.

She **** to us the previous day and told us the store does not accept cash after 19:00. We found out today that that information is incorrect. Secondly, the previous day the store apparently had an issue whereby the system was offline therefore we couldn’t pay using account, the same manager Mpho **** to us and said she can’t assist us because customer service closes at 19:00 only to find out it closes at 21:00.

Over and above these lies, when we came back the following day to get further assistance she did not listen to us, she found us angry because we were waiting for her for a long time because we were told she went on lunch therefore she can’t come and assist. When she finally came, she was shouting and screaming at us, not giving us a chance to explain why we were not happy. Instead, she told us she has a right not to assist us as customers.

The store and her made mistakes but she comes and disrespects us. I have never seen someone working customers be so rude.

We are even thinking of cancelling and closing the account we have at FTG if this is the kind of service that we will get from your employees when they are at fault.

She should not be working with customers because she does not know how to treat them and she lies through her teeth, does not even take accountability for her mistakes instead she gives us attitude until we leave.

We are not happy at all!