Terrible service delivery - Don’t bother pursuing an account with this group

I have been trying for over a year to open an account. I receive no feedback and I keep getting asked to send through supporting documents that have been sent via watsap and per e-mail on numerous occasions. I have been in store to @home to try and get this resolved, they even sent the documents through on my behalf. Alas, still no joy and no communication. I guess these big retailers really only care about their pockets and not those that fill them. They clearly are making more than enough profit to not respond to account applications. Highly unprofessional!