aD
altaaf D
1 reviews | Active since Mar 2014
17 Jul 2022, 16:34
Terrible service
I contacted TFG online a few weeks back regarding an order i received that was in bad condition, after them trying to resolve the matter over a period of a week they decided to give me two vouchers for the inconvenience caused.
Today i went into a sportscene store to use those vouchers and one of them does not exist..i received both these vouchers via sms.
I am standing in a crowded store looking like a fool and the staff at the store think im making up these vouchers on my own. Today with your incompetence you made me look stupid and like a ****.
Very upset annoyed and disappointed.
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TFG's replyOfficial
18 Jul 2022, 09:12Good day altaaf dadabhay
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply18 Jul 2022, 09:12
Official
Good day altaaf dadabhay
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team