MM
Mbali M
1 reviews | Active since Dec 2020
11 Dec 2020, 10:02
Terrible Service and Poor Communication
I bought an item online on the 6th of December, this morning I get a message saying it has been cancelled bo number to call no information about refunds and now I haven't been able to even login to my profile to follow up. Disgusting Service from Total Sports and TFG.
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Replies (3)
TFG's replyOfficial
14 Dec 2020, 09:50Dear Mbali
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply14 Dec 2020, 09:50
Official
Dear Mbali
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
MM
Mbali M's updateReviewer Update
14 Dec 2020, 10:04All I received was another SMS telling me the order was cancelled and an email with numbers to call. Is this how your company treats its customers.
MM
Mbali M's update14 Dec 2020, 10:04
Reviewer Update
All I received was another SMS telling me the order was cancelled and an email with numbers to call. Is this how your company treats its customers.
MM
Mbali M's updateReviewer Update
14 Dec 2020, 10:12I need someone to call and explain to me how you are miraculously out of stock 5 days after the order was paid for and processed. Furthermore, how this is only communicated on a vague SMS with no follow up on a refund and why once this email was sent I have been locked out of my TGF profile for 3 days. This is unacceptable, frustrating and infuriating!
MM
Mbali M's update14 Dec 2020, 10:12
Reviewer Update
I need someone to call and explain to me how you are miraculously out of stock 5 days after the order was paid for and processed. Furthermore, how this is only communicated on a vague SMS with no follow up on a refund and why once this email was sent I have been locked out of my TGF profile for 3 days. This is unacceptable, frustrating and infuriating!