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altaaf D

1 reviews | Active since Mar 2014

24 Jun 2022, 14:46

Terrible service

TFG

You guys service and aftersales are pathetic, i contacted you on monday regarding a terribly packed parcel that was sent to me last week. You sent a pair or R2800 sneakers wrapped in a damaged box with no care whatsoever ..the sneakers look used ..it looks like i bought a **** pair of the streets and your quality control was okay in sending it to me only because its my money and not yours.

All you have done this entire week was tell me you waiting for feedback from sportscene, is this matter not urgent to you? As a long time buyer your service and quality has dropped drastically.

I am totally dissatisfied with the way you guys are handling this matter.

Its been 1 week and im still waiting for an outcome

0
Replies (1)
TFG
TFG's reply24 Jun 2022, 15:29
Official
Good day  altaaf dadabhay

We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.

Take care and be safe.
Warm regards
TFG Customer Support Team