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Siyabonga M
1 reviews | Active since Nov 2019
22 Aug 2021, 11:04
Terrible service
I ordered a pair of limited sneakers online from Sportscene. When I made the order there were only 4 pairs left in stock. I made the order and they confirmed payment was received and they were preparing the order for delivery. The next day I get an email saying they cancelled my order was cancelled because they were unable to find the product. Why make confirmations and say you you're preparing my order when you don't even have it? This is ****ing terrible service. They probably sell these items backdoor to the highest bidder. I'll be closing this account and I would urge anyone to not open an account with this store
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TFG's replyOfficial
22 Aug 2021, 11:35Good day Siyabonga We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply22 Aug 2021, 11:35
Official
Good day Siyabonga We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
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Siyabonga M's updateReviewer Update
22 Aug 2021, 11:38I just received an email saying the issue has been resolved. How exactly was the issue resolved?
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Siyabonga M's update22 Aug 2021, 11:38
Reviewer Update
I just received an email saying the issue has been resolved. How exactly was the issue resolved?