RK
Romeo K

1 reviews | Active since Aug 2018

29 Jul 2023, 16:43

Terrible service - Fabiani

<div>On 29 July 2023 at around 09h50 I called Fabiani Gateway and spoke a guy by the name of Mfundo/Fulo I wanted him to check availability of sneakers (sku ***8) and I was looking for size 11 online it gave Gateway as having. He then told me that there is no store in the whole country that has. He said the only store that might get stock in the "future " was Fabiani at The Pavillion. I didn't believe him and I decided to call Fabiani Galleria and I spoke to Siphelele who gave me few stores that might have including Gateway. I then had someone else calling Fabiani Gateway and she also spoke to the same person that I dealt with earlier since the call was on speaker I could hear the whole conversation. Mfundo/Fulo initially said the sku is incorrect he needs the one that starts with 98 She then told him that this is the only code we got on Bash Mfundo then spoke to someone called Wesley who assisted him with checking. Mfundo then came on the line and said he is going to call back after locating the shoes because it shows that he has .He took the details and promised to call back in few minutes but he never called at 16h30 we tried calling numerous times but the phone kept cutting as if our number is blocked.</div>

0
Replies (2)
TFG
TFG's reply30 Jul 2023, 10:02
Official
Hello

Thank you for taking the time to share your experience with us.

We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.

Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.

We appreciate your patience as we work to resolve the matter.

We will send you a reference number shortly and keep you updated on our progress.

Please don't hesitate to reach out if you have any further concerns.
RK
Romeo K's update02 Aug 2023, 15:41
Reviewer Update
I'm grateful for the assistance that I was provided by the store manager, Wesley