Terrible service

I am deeply disappointed with the foschini group. My frustration with them started on the 6th of March I purchased a watch as a gift for my mom which she really liked. When I received the delivery, it was an ugly watch and when I informed them, they took no accountability whatsoever, eventually they agreed to collect it and when the guy arrived at my workplace, I ended up being sick but arranged with a colleague to drop it at the front 2 minutes after I informed her he was at the front, the driver had driven away and today I'm still stuck with this ugly thing.Then on the 27th of March I purchased 2 items, again, online. As the items were said to be sourced from various stores I was informed I'd receive them separately. To date, I have only received one of the items. I've made contact multiple times, to which I was met with attitude. It's become more than apparent that they clearly do not value their customers and are even willing to take their money without providing them with their purchases. Will definitely be closing my account with them!