Terrible Service

They've change the plan and expect you as the member to provide your GP's practice number etc before you can use the medical aid again,however I've tried to call them numerous times but you hold on so long as a result your airtime gets depleted before speaking to an consultant. This morning I called them again and asked the consultant to call me back but was told that she must first asked her manager before she can call me back.The call got cut because you must hold on so long for assistance and still didn't get to provide my primary and secondary GP's information.