Terrible service

Markhams campus square Date 24/11/2018 Time:16:00 Retail agent name :Cleopatra Nbuyisa Managers name:Mr T On this day I went into this specific store just to change a t-shirt for a bigger size. The service i recieved from CLEOPATRA was disgusting.She did not even try to assist all she did was talk over me who is the customer. She was absolutely rude on all levels of communication.I had my receipt which I wanted to change the t-shirt for a bigger size.She said she can't help with this because the account holder must be present. Please have in mind this was a gift that was bought for me. She then called her manager Who she referred to as Mr T. When talking to him on the phone he as the manager did not take ownership of the situation.While Cleopatra was on the phone with Mr T she turned her back on me who is the customer and walked away from me. Very disgusting service I recieved from Markhams campus square.My issue is still not resolved.I also have an account with Markhams and if this query is not resolved,I will be closing my account at the end of December.I will also inform my family and friends to do the same. I await feedback from TFG with regards to the bad service I recieved on this day. Regards Roland