AM
Abdur-Razaaq Matthews
1 reviews | Active since Jan 2020
02 Jan 2020, 17:42
Terrible online service and refund time
It's been almost a month and I still have not received my refund for an order. After placing the order and making payment they informed me they are out of stock and I will be refunded the money. After more than 3 weeks I still have not received any payment, despite me contacting them numerous times. Extremely poor professionalism! I'd give them 0 stars if possible.
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TFG's replyOfficial
04 Jan 2020, 11:11Dear Abdur-Razaaq Matthews
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
TFG's reply04 Jan 2020, 11:11
Official
Dear Abdur-Razaaq Matthews
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team