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Antonia D
1 reviews | Active since May 2011
11 Jan 2021, 11:13
Terrible online service
Looks like only if I log a complaint I will get service . my second order was canceled due to no stock , yet when I placed the order there was stock and TFG group took yet again took my instant payment . It is now over a week and I have not received my refund . When I asked for my 1st refund I asked for this refund as well but nothing yet , My order number is ORDER NUMBER - P*** *** of one of the emails I sent
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TFG's replyOfficial
13 Jan 2021, 09:33Dear Antonia Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply13 Jan 2021, 09:33
Official
Dear Antonia Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team