HN
Hannes N
1 reviews | Active since Jul 2018
29 Apr 2022, 11:04
Terrible Markam Service - consistently so
Score not low enough. Called the customer care and spoke with Nozipho today at 10:40 who dropped the phone in my ear when i tried to cancel my Markam account. This happened 5 times in the last 2 months where i get no assistance at all.
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Replies (2)
TFG's replyOfficial
29 Apr 2022, 11:19Dear Hannes
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply29 Apr 2022, 11:19
Official
Dear Hannes
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
HN
Hannes N's updateReviewer Update
03 May 2022, 18:33Stay away from these people. All you will get is an automated email claiming that your enquiry has been resolved. Nothing else.
HN
Hannes N's update03 May 2022, 18:33
Reviewer Update
Stay away from these people. All you will get is an automated email claiming that your enquiry has been resolved. Nothing else.