Terrible customer service fro the foschini group

I have always been impressed with the customer service of the foschini group until I dealt with their online shopping department. Which I only had to use because they send so few of the items they have on offer to the store. I have received damaged goods twice out of three online purchases. The first I only realised was damaged the first time I tried to wear it and tried to do an exchange at a local store (for once they had stock of something that was also online) the second I noticed was damaged when I took it out the box to try it on. In addition to being damaged the tag was not attached so even if they did have stock in store I wouldn't be able to return it. I emailed and called the call centre and all I was told is that we dont offer exchanges for online purchases. I tried to explain that being sent damaged goods could not be classified as an exchange as if it were the wrong size. They had sent damaged goods. I was told a manager would contact me. 3 weeks later and numerous phone calls and I have still not spoken to a manager or had my issue resolved. My 30 days return period is almost up and foschini group just doesnt care. They expect me to just accept they I will lose out. I bought the item on promotion so if I return it to store and re order I then have to pay full price or they want to offer a voucher for the promotion amount which is ridiculous since it would cover replacing the item. I am sick and tired of repeating myself and dealing with sales consultants it is as if management thinks they are so above the customers they cannot be bothered to speak to us and resolve faults from their side. Customers pay astronomical prices for the items they buy and then I treated like they are inferior when they have complaints