Terrible Customer Service

I emailed their customer service weeks ago to find out about stock at Totalsports and have yet to receive a reply!

I just want to know the answer to a simple question, if they don't know the answer, then just reply with a simple "I don't know" but don't ignore a person.

I just don't know what is happening with customer service these days, I'm well aware that with everything happening, most companies are short staffed, but come on! Why have a customer service email if you don't use it?

Also, STOP increasing my damn limit without asking, I get 40% of my salary, I work in Tourism, put two and two together, I can not afford an increase.

If someone could find my email and reply with any information they have, that would be great!