Terrible customer service

So I made my account payment on the 01/07/2020 which is a day later than I normally make them, however their collections department calls me on that morning at 7:15 when my 3yr old and 2yr old son are still sleeping as well as my pregnant wife! This phone call wakes everybody up...and I tell the woman that it’s a very inconvenient time to call for these things, calls should be between 8-5 weekdays. Her response is that she can’t help it as she starts work at 7am. I pay the account that day, I the. Receive another phone call the next morning at exactly the same time, again waking my whole family up! I am not sure if the COVID-19 pandemic hasn’t affected the TFG group because they clearly think that people’s livelihoods haven’t been affected as they can’t even give a few hours leeway to pay the account.

This is very inconsiderate and disappointing and I have been a loyal customer with TFG across the brands for more than 10yrs, however I am on the process of closing my account and never ever shopping there again.