Terrible Customer Service

<p>My name is Nomsa Ndlovu I have submitted the insurance claim on the 04November 2016 at foschini, but I have been receiving bad customer service when I do the follow up they have no clue of what is happening they keep on making promises that they will do the follow up but up until now I have haven't had any constructive feedback even though I pay my premiums every month.The lady named Lindiwe Mazibuko who is suppose to handle my query is for ever not at work or making empty promises of getting back to me . They TFG customer service sucks they don't care about their customers .Staff is not professional when I phone the store they keep on transferring the call and they end up dropping the phone .When I visit the store they are so rude they don't even know what is happening including their call center agent they always telling me same stories that the claim is waiting for authorisation. I don't even know wether the person who is in charged of or authorising exist or nor </p>