TERRIBLE CUSTOMER SERVICE

MY CARD WAS DAMAGED AND I COULD NOT PURCHASE FROM THE FIX 3 WEEKS AGO, SO HAD TO GO TO MARKHAM YESTERDAY 28/04/2019 TO GET A REPLACEMENT CARD. I WAITED OVER AN HOUR, BETWEEN CUSTOMER SERVICE AND FORENSIC DEPT. CUSTOMER CARE ADVISED TO SEND COPY OF MY ID AND PROOF OF ADDRESS TO FORENSIC AND THEY WOULD SORT IT OUT IN 10 MIN. FORENSIC RECEIVED MY DOCS BUT THANDO REFUSED TO SPEAK TO ME, AND SAID IF I DONT HAVE MY ORIGINAL ID I CANNOT GET THE CARD, EVEN THOUGH I HAD SENT THEM A COPY AND HAD MY LICENCE WITH ME. MPHUMI IN STORE WAS VERY HELPFUL AT THE GLEN. MY ACCOUNT IS IN CREDIT AND HAS ALWAYS BEEN UP TO DATE. KINDLY CONTACT ME REGARDING A REFUND FOR THE BALANCE OWED TO ME AND CLOSURE OF THE ACCOUNT AS IT SEEMS TFG DOES NOT NEED MY BUSINESS. EVEN ON MENTIONING CLOSURE OF THE ACCOUNT THERE WAS NO ATTEMPT TO TRY AND KEEP MY BUSINESS.