Terrible Customer Service
This particular store's online portal wasnt working so i coudnt pay a ZAR300 instalment on 3 August, I call them no one answers. within 3 days I'd received 6 communications saying I was late. I tried yet again and the link was still not working. I alternatively found another way to pay and paid extra. 5 days later at 8am on a saturday I receive a call that I have yet to pay. On top of that the person was extremely rude..AND IT WAS 8AM on a saturday. Terrible collections process, terrible customer service and TERRIBLE online platform. why is noone answering the phones ????
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TFG's replyOfficial
15 Aug 2021, 09:05 Good day Bee N Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply15 Aug 2021, 09:05
Official
Good day Bee N Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team