GJ
Gail J
1 reviews | Active since May 2019
03 Nov 2021, 13:59
Terrible customer service!!!
I was dealing with your online support team on email and now they seem to think it is ok to just ignore me. TFG messed up my order and needs to fix it. This is terrible customer service!
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Replies (4)GJ
Gail J's updateReviewer Update
04 Nov 2021, 12:00I was just informed that it has been resolved, but it has not.
They sent me a R50 voucher which was supposed to cancel out the R50 delivery fee, but this voucher could only be used if I did not buy on my account and did not receive my staff discount so the voucher was actually useless to me. All I want is the socks I ordered at R73.67. DOING NOTHING TO CORRECT THIS IS UNACCEPTABLE CUSTOMER SERVICE BECAUSE IT WAS THEIR MISTAKE TO BEGIN WITH BY NOT SENDING MY COMPLETE ORDER.
They sent me a R50 voucher which was supposed to cancel out the R50 delivery fee, but this voucher could only be used if I did not buy on my account and did not receive my staff discount so the voucher was actually useless to me. All I want is the socks I ordered at R73.67. DOING NOTHING TO CORRECT THIS IS UNACCEPTABLE CUSTOMER SERVICE BECAUSE IT WAS THEIR MISTAKE TO BEGIN WITH BY NOT SENDING MY COMPLETE ORDER.
GJ
Gail J's update04 Nov 2021, 12:00
Reviewer Update
I was just informed that it has been resolved, but it has not.
They sent me a R50 voucher which was supposed to cancel out the R50 delivery fee, but this voucher could only be used if I did not buy on my account and did not receive my staff discount so the voucher was actually useless to me. All I want is the socks I ordered at R73.67. DOING NOTHING TO CORRECT THIS IS UNACCEPTABLE CUSTOMER SERVICE BECAUSE IT WAS THEIR MISTAKE TO BEGIN WITH BY NOT SENDING MY COMPLETE ORDER.
They sent me a R50 voucher which was supposed to cancel out the R50 delivery fee, but this voucher could only be used if I did not buy on my account and did not receive my staff discount so the voucher was actually useless to me. All I want is the socks I ordered at R73.67. DOING NOTHING TO CORRECT THIS IS UNACCEPTABLE CUSTOMER SERVICE BECAUSE IT WAS THEIR MISTAKE TO BEGIN WITH BY NOT SENDING MY COMPLETE ORDER.
TFG's replyOfficial
04 Nov 2021, 13:41 Good day Gail Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply04 Nov 2021, 13:41
Official
Good day Gail Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
GJ
Gail J's updateReviewer Update
04 Nov 2021, 14:51Once again I was just sent an email stating that it has been resolved. Because the manager has decided no further action is required. I have never in my life dealt with such bad customer service!
GJ
Gail J's update04 Nov 2021, 14:51
Reviewer Update
Once again I was just sent an email stating that it has been resolved. Because the manager has decided no further action is required. I have never in my life dealt with such bad customer service!
GJ
Gail J's updateReviewer Update
05 Nov 2021, 09:15 'This matter will be addressed with the highest priority, your reference number will be sent to you shortly.' I am still waiting! Unacceptable customer service!! Email only.
GJ
Gail J's update05 Nov 2021, 09:15
Reviewer Update
'This matter will be addressed with the highest priority, your reference number will be sent to you shortly.' I am still waiting! Unacceptable customer service!! Email only.