Terrible customer experience.

I've been a TFG customer for about 6 years, consistently paying on time with a good record. However, on two occasions, my TFG account was **********ly used to make maximum purchases. Forensics assisted and on both occasions, my account was correctly refunded. Whenever I requested details of the documents used by the **********, I received no feedback. My biggest issue is that during the investigation, my account remained blocked for about 5 months during which I could not make any payments for the legal balance (via EFT/ at the shop) as the account was not visible to the tellers. Once I was cleared and my account restored, my instalment suddenly shot up to R3000pm (from R295), on a R5500 balance. On enquiry, this was due to the "missed" payments during the time my account was under investigation for *****! Needless to say, my credit record has been negatively affected. But I will be paying the account off in total in the next two months, close the account and never partner with TFG again. Terrible service and terrible looking out for their "customers". I guess it's my fault that their tellers work with ********** to open accounts and purchase goods *******ly.