RS
Ritesh S
1 reviews | Active since Oct 2011
30 Sept 2019, 14:28
Terrible Customer Care
TFG (Foshini) customer is terrible. I have been retrenched from work a few months ago. I had explained to TFG that I am entrenched and that I will make payment to TFG but I will pay whatever I can afford. TFG consultants made note on the system and informed me that they cannot assist. They insist I pay an amount what suits them. Despite me making arrangements, they have handed me over to Attorneys for collection. This is totally ******* as they have disregarded the efforts and arrangement I proposed to them. I have emailed them, to which they do not respond.
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Ritesh S's updateReviewer Update
07 Oct 2019, 11:50I have not as yet received any response from TFG. Instead TFG has now handed me over to their Attorneys. Terrible Customer Care from TFG.
RS
Ritesh S's update07 Oct 2019, 11:50
Reviewer Update
I have not as yet received any response from TFG. Instead TFG has now handed me over to their Attorneys. Terrible Customer Care from TFG.
TFG's replyOfficial
10 Oct 2019, 09:11Good day Ritesh Singh
We confirm that your account has not been handed over to an external collection agency and is currently being handled by our internal collections team with whom you have made a payment arrangement.
Kind regards
The Customer Support Team
We confirm that your account has not been handed over to an external collection agency and is currently being handled by our internal collections team with whom you have made a payment arrangement.
Kind regards
The Customer Support Team
TFG's reply10 Oct 2019, 09:11
Official
Good day Ritesh Singh
We confirm that your account has not been handed over to an external collection agency and is currently being handled by our internal collections team with whom you have made a payment arrangement.
Kind regards
The Customer Support Team
We confirm that your account has not been handed over to an external collection agency and is currently being handled by our internal collections team with whom you have made a payment arrangement.
Kind regards
The Customer Support Team