Terrible client service!

<p>I bought 2 tshirts from Exact ( a light blue and a dark blue. After wearing the dark blue, the red print on the tshirt faded. The blue one I also weared but nothing happened to that tshirt.</p> <p> </p> <p> I bought the Tshirt at Liberty Promenade branch and decided to exchange the tshirt at Canal Walk without a slip as I was shopping there for the day.</p> <p> </p> <p>Being in the IT industry as a business analyst, I am well aware that transactional history can easily be viewed on my store card – BUT this was not the case. Canal Walk had to call Promenade branch to get a transaction number before they can help me.</p> <p> </p> <p>Canal walk couldn’t help me as promenade didn’t pick up their phone, when they did, they gave the wrong transaction number.</p> <p> </p> <p>The store card belongs to me and the transaction is linked to my card regardless where I bought it. If I bought the tshirt in Johannesburg and I live in Cape Town, Cape town must phone J’burg to help, if Jburg don’t pick up the phone and I leave the store, I must go back to J’burg to get the tshirt exchanged hassle free? Come on, this is not logical sense!</p> <p> </p> <p>Then the lady helping me at Canal walk wants to gift exchange the tshirt which I declined because I wanted a different tshirt of a cheaper price. If I accepted then I had to pay the difference to the gift exchange to get a tshirt.</p> <p> </p> <p>After waiting for 30 min to exchange a tshirt in an empty store, I took my things and left.</p> <p> </p> <p>Please why would you have not thought of having ALL transactions – including historical data, visible to the user?</p>