1 reviews | Active since Sept 2016
Terrible and disgusting service
<p>I made a payment online on 25 July 2017, I waited for 48 hours to reflect on my account and when it did not reflect I called client service to assist, they told me to send proof of payment, I sent it on 03 August but until now its not reflecting.</p> <p>I called again to ask whats going on they promised to escalate the matter and it will be resolve within 24 hours until today my payment its still not reflect. When you call their call centre it seems they dont know what to do cause they will tranfer to one another until they hangout on you.</p> <p> </p> <p>I never expect this such service from them, its very franstracting.</p>
Good day wsmbotshelwa
Thank you for your comment.
The information has been brought to our attention and will be escalated to the Remittance Department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day wsmbotshelwa
Thank you for your comment.
The information has been brought to our attention and will be escalated to the Remittance Department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day
May I please request feedback on this complaint and advice what you still need in order to action my request.
Good day
May I please request feedback on this complaint and advice what you still need in order to action my request.
