WM
Welcome M

1 reviews | Active since Sept 2016

11 Aug 2017, 12:10

Terrible and disgusting service

<p>I made a payment online on 25 July 2017, I waited for 48 hours to reflect on my account and when it did not reflect I called client service to assist, they told me to send proof of payment, I sent it on 03 August but until now its not reflecting.</p> <p>I called again to ask whats going on they promised to escalate the matter and it will be resolve within 24 hours until today my payment its still not reflect. When you call their call centre it seems they dont know what to do cause they will tranfer to one another until they hangout on you.</p> <p> </p> <p>I never expect this such service from them, its very franstracting.</p>

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Replies (2)
TFG
TFG's reply11 Aug 2017, 13:44
Official

Good day wsmbotshelwa

Thank you for your comment.

The information has been brought to our attention and will be escalated to the Remittance Department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team

WM
Welcome M's update14 Aug 2017, 16:11
Reviewer Update

Good day

May I please request feedback on this complaint and advice what you still need in order to action my request.