Terrible

I ordered, and paid, Vans from Sportscene on the 1st of May '18. They sent me an email and sms on Friday, the 4th of May saying that my package was going to be delivered that day. When the package arrived later that day, it was the completely wrong package that was sent to me. It was a shirt, that was supposed to be sent to Tzaneen (I'm in Kroonstad). I immediately phoned TFG's customer service to log the wrong delivery. On Tuesday, I phoned again to check on the progress of my package, because they picked up the wrong package early Monday morning. Turns out the never logged the return of my correct package. They then did this, I presume on Tuesday. I phoned again on Wednesday and then again today (Thursday, the 10th of May) and all they can tell me is that they are awaiting feedback. They can't tell me when my package will arrive. I am very unhappy as I need to phone for feedback, they don't tell you what's going on. I ordered the shoes for my sister's birthday, which was on the 7th of May. Please give me feedback.