Taking my money

Im so angry with the customer service I receive from TFG call centre. I called 5 times with no assistance. This has been going on since April.

They have put my account in arrears, which were never suppose to happen, but no one can answer me why the necessary changes weren't done as I requested. Im not responsible for a consultant not doing their job. The phone has even been put down in my ear so many times. You are quick to send demands, but don't listen or even assist your customers, I never had trouble with this brand but since Mar/Apr this has become a headache. I will take this up with the CPA and ombudsman.