Struggling to get my refund
I recently made a purchase online at sportscene. I made my payment via instant eft. The one item that I purchased got cancelled by TFG due to it being damaged. Instead of refunding me I have to keep contacting them and sending bank statements which is unnecessary time wasted as well airtime. I don’t even get a response to my emails that I send.
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
01 Aug 2019, 08:44I still have not received any contact. This is seriously pathetic
's update01 Aug 2019, 08:44
Reviewer Update
I still have not received any contact. This is seriously pathetic
TFG's replyOfficial
01 Aug 2019, 10:20Good day Romano
We assure you that your matter is being dealt with urgency and feedback will be provided as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support Team
We assure you that your matter is being dealt with urgency and feedback will be provided as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support Team
TFG's reply01 Aug 2019, 10:20
Official
Good day Romano
We assure you that your matter is being dealt with urgency and feedback will be provided as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support Team
We assure you that your matter is being dealt with urgency and feedback will be provided as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support Team
's updateReviewer Update
01 Aug 2019, 10:55I don’t understand why I have to waste my time when you guys cancelled the product. Your company should be contacting me not the other way around. I paid cash not through an account so the refund should have been done quickly. I hope this post stops others from making the same mistake of buying online with your company.
's update01 Aug 2019, 10:55
Reviewer Update
I don’t understand why I have to waste my time when you guys cancelled the product. Your company should be contacting me not the other way around. I paid cash not through an account so the refund should have been done quickly. I hope this post stops others from making the same mistake of buying online with your company.
TFG's replyOfficial
01 Aug 2019, 12:32Good day Romano
Our E-commerce and Finance teams have advised that you were contacted with feedback earlier today, kindly confirm.
Kind regards
The Customer Support Team
Our E-commerce and Finance teams have advised that you were contacted with feedback earlier today, kindly confirm.
Kind regards
The Customer Support Team
TFG's reply01 Aug 2019, 12:32
Official
Good day Romano
Our E-commerce and Finance teams have advised that you were contacted with feedback earlier today, kindly confirm.
Kind regards
The Customer Support Team
Our E-commerce and Finance teams have advised that you were contacted with feedback earlier today, kindly confirm.
Kind regards
The Customer Support Team
's updateReviewer Update
05 Aug 2019, 11:59They have contacted me but still I have not received my refund. This is really annoying
's update05 Aug 2019, 11:59
Reviewer Update
They have contacted me but still I have not received my refund. This is really annoying