AE
Alridge E

1 reviews | Active since Sept 2019

27 Sept 2019, 17:41

STOP CHARGING FOR UNNECESSARY THINGS I DIDN'T ASK FOR

Hi there. I've tried to stop you calling me because you're charging me for calls I'm not answering, and I have explicitly told the last consultant who called to take me off your call list/system to stop calling. And when I went to one of your branches I was told to either pay for the calls and statements I didn't ask for or close my account, which I'm not doing. And yes I know your T&C's say you charge for calls and sms, but, it also says as follows: (Extracted from CREDIT TERMS AND CONDITIONS under General terms Section 17.10) "We may market certain TFG goods and services to you from time to time. We may call you to market these goods and services to you on Saturdays, Sundays and public holidays and outside of prescribed times as set out in the Consumer Protection Act 68 of 2008 ("CPA"). We will not do this if you choose not to be marketed to at time of Application or at a later stage by notifying customer services that you do not wish to receive such marketing calls / emails / SMS". YOU DON'T CALL ON THOSE SPECIFIED DAYS, YOU CALL WHENEVER, AND EVEN IF I SEEK HELP AT YOUR BRANCHES OR ASK ON THE PHONE TO STOP CALLING, THEY CAN'T HELP.

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