LdT
Lesche-Ann du Toit

1 reviews | Active since Jun 2016

30 Nov 2020, 09:38

****** ORDER AND wrong order

I placed an order on Tuesday, I received a message on Thursday saying they will deliver the first half of my order. That order is GONE and no one can tell me who signed for it, EVEN THOUGH, I was working from home that day but no one contacted me to tell me it is at the gate. Come Friday the second half of my order is delivered and it's not even my order. It wasn't even my order NUMBER on the package. So I'm left with an order that was probably ****** because they just gave it to someone random standing at the gate and an order that's not even mine. I called this morning and was told they'll send an email to someone else but she's not sure if they'll be able to help me. In these economic times, every cent you spend is hard-earned money and carefully considered. This is ridiculous.

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Replies (1)
TFG
TFG's reply30 Nov 2020, 17:17
Official
Dear Lesche-Ann
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team 

Best regards,