1 reviews | Active since Mar 2017

29 Jan 2021, 22:51

Stinking attitude from an agent

Worst customer service experience. I called the customer service today around 15:18pm from the American Swiss The Glen branch. I have never been so disrespected in my life by a consultant. I was given a stinking attitude by the customer service agent, she was not even interested in hearing what I had say, she hung up the phone on my ear!! Right now, I just wish I had money to settle the balance on my account and never have to deal with such people. People who think they are doing customers a favor by taking those calls.

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Replies (1)
TFG
TFG's reply01 Feb 2021, 19:13
Official
Dear  Maphumulo  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team