Stinking attitude and poor customer service

The level of poor service from a so-called Area Manager. A whole Area Manager who does not seem to phathom the meaning of customer service. I bought a necklace around October 2019 which got broken into pieces just 2 months of having it,took it back,sent for repairs.Got it back and just 2 weeks the same story. Took it back again and was asked to take another one no refunds. Sure i added some money and got what i thought was better quality than the first one. To my suprise the new necklace also broke into 3 pieces,my Gosh i just got gatvol. Took it back to the store and was told we have to wait for the Area Manager to decide. So the Area Manager to my surprise thinks the necklace got hooked to something thats why it broke. I ask to speak to her on the phone, my Goodness the rudeness and defensive attitude,looks like she was expecting war from me.Her words" she is not getting into these conversation with me. I am not a professional to tell her its the quality of the necklace.She will not give me a refund/exchange she can tell me that much.The vomit that came out of her mouth.We where not I am appalled by her attitude and lack of empathy it felt like i was talking to a junior than a manager who should know better how to address a client.