Still waiting for my refund 2 months later...

On the 26th of July I made an order for two products and paid for shipping too. The next day on the 27th of July I got an email stating they cannot find the products at any store. I had to apply for a refund which was a long unending process. My refunds were sent separately for each item which was weird because I placed an order at the same time, on top of that I still have not received my delivery refund. I have emailed them with no luck. Surely they should refund my delivery money as no product was delivered to me and they canceled the order, not me. I don’t shop at any tfg stores anyway and this just put the cherry on top of the cake as to why I will not shop at any of their stores. Their customer service email and telephone is useless. I am so annoyed seeing as we’re living in a pandemic and money is running low for them as big company to not return back my money is so uncalled for. What a ****ty company.