still the worst company to order from online

This is now my second review of this company, I still have not received my refund back for the items I ordered online many weeks ago. My husband and I have been trying to solve this issue without much success. Last week, Jodie (an employee of TFG) promised to process the refund, and of course, this was not done. My husband called again today and after a 20min wait, he was told that our refund has not been processed. Amier Fischer (the supervisor) has promised to refund us within 48hours. to be honest, I am not hopeful, their customer service is appalling.