Still Not Resolved - Complaint

If I could give you zero stars I would do so right now.

This has still not been resolved, you continue to debit my wife's account and last month someone called to advise that the insurance will be cancelled and she will be refunded the money that was debited from her account. You have now taken R150 from my wife that is not working at the moment. I want this money put back into her account immediately. I want this to be escalated to your complaints team now.

Cancel the insurance and refund the money you took without our permission.

Below is my initial review on the 2st September and again we have the same issue this month.

TFG Insurance Difficulties

My wife is wanting to cancel her phone insurance with yourselves. We went into one of your TFG stores to inquire about cancellation and we were told to call the relevant department.

When calling the number there is no answer. We also complete a from in store and was told that it would be sent through to head office to process the cancellation.

The reason for cancellation is due to a total loss of income, we would not be able to pay monthly for insurance. We tried to get this sorted out last week as the debit was set to come out end of August. We have not heard anything back from anyone about the cancellation and you tried to debit the monthly payment from my wife's account.

The debit bounced because there is no money in the account. We need you to sort this out as soon as possible. I've been with TFG for a very long time and I would appreciate your help with this.

Please contact me back on ***. Please note that the phone that was insured was extremely old and we do not have the IMEI number that came along with the packaging.