Still no resolution, 3rd complaint on Hello Peter and no resolution
After 37 calls to the call centre and almost 6 hours on the phone with various consultants, 3 reviews on Hello Peter, profile deleted 9 times. I have logged in and out of my profile 30 times on both my app and my desktop. I have spoken to 19 different consultants, the last being Gary Loggenberg who I have mailed screenshots of the error to and who has stopped responding to my emails because thats the way TFG allows their staff to treat customers. I have requested for this to be escalated to a manager, nothing. It is absolutely pathetic
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TFG's replyOfficial
16 Nov 2021, 11:58Dear Kim Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply16 Nov 2021, 11:58
Official
Dear Kim Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
's updateReviewer Update
16 Nov 2021, 12:53So someone by the name of Rehana sent me a payment link which doesn't work and then closed all my requests. Thanks TFG
's update16 Nov 2021, 12:53
Reviewer Update
So someone by the name of Rehana sent me a payment link which doesn't work and then closed all my requests. Thanks TFG