ST
Shirley T

1 reviews | Active since Oct 2020

29 Aug 2021, 00:45

Still in the dark with TFG

I'm so tired of the back and forth email without any help I need the following from Daniel this was my last email. Good morning

I have 3 assignments/task for u Daniel since I need to be the one doing your job this is how I need you to respond

1 when was my policy taken out with u guys (from inception )

2 may I please have my detailed statement for the insurance that has all my claims with all the stores ("I mean all my claims")

3 since I got the sumsung phone from TFG investigate if it was bought cash or by account or it was under the insurance claim since I'm thumb sucking all these "allegations" against TFG

4 This phone is under the stock you received has the IME and serial number when was it purchased or dispatched, so this should be a walk in the park.

I guess from the all tasks you will have it figured out if there's paperwork or not then we settled .

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Replies (1)
TFG
TFG's reply29 Aug 2021, 12:24
Official
 Good day  Shirley  We’re extremely sorry for the service you have received.  It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly.  Take care and be safe.  Warm regards TFG Customer Support Team