kS
karin S

1 reviews | Active since Nov 2019

03 Aug 2023, 15:32

*****sters

Worst ever!

My husband Was told the account is handed over to MBD, we made a payment of the FULL of R5000! Only to be told no 400 is still outstanding, not even a week later got told no its no longer R400 it's R1080 , after the amount of R1080 was paid and we contacted them, We were told there's an outstanding balance on the account of R150, so we went to the store to PAY the R150, only to be told no its No Longer 150 but now it's R300

TO say I'm angry would be a understatement, this is a total ******* and pathetic services, you guys should close businesses, my husband can't even do anything because this reflects on his credit report... I will make a noise until this **** is sorted out !!!

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Replies (1)
TFG
TFG's reply03 Aug 2023, 16:34
Official
Hello Karin

Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.

We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.

You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.

TFG Customer Support Team