Sterns Club magazines - Please provide feedback
Query going on to long without being resolved. 18 Sep, I sent a query regarding the club magazines. Received none since the last one in March. Yes I know there was lock down. But really I am over that excuse now. My account was paid monthly with no complaints. Did not receive a digital copy. DO NOT WANT A DIGITAL COPY!!! DID NOT WANT ONE!!!! No response from Sterns. Phoned to follow up on 3 Oct only to hear that you had a problem with the email and that I should resend the email. Resent email, received a ref. Received an email 6th and a call on the 9th Was promised feedback regarding the reimbur*****t we discussed. Till now no feed back. I want this resolved asap. This issue is from March and I need it sorted today please.
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TFG's replyOfficial
13 Oct 2020, 11:26 Dear Lolita Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply13 Oct 2020, 11:26
Official
Dear Lolita Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team