Sterns Blue Route mall customer service is pathetic

Today I experienced the worst customer service at STERNS BLUE ROUTE MALL

I'll copy the mail I've sent TFG since it best conveys my feelings

I'd like to inform you of the continuous poor service I have received at the Sterns branch in Blue Route mall.

This evening I walked into the store while music was blaring and another assistant was vaccuming. We weren't acknowledged at all. I came in to have my husband's ring resized. I stood at the counter for at least 5 minutes while an assistant with short black hair sat in the corner on her personal phone. No greeting, no acknowledgement, nothing!

After 5 minutes the other assistant finally switched off the vacuum and asked if we'd been assisted. We said no and she beckoned for her colleague. Who then gave us a lackluster greeting and informed us that your jewelers would only be back in January. She then turned her attention back to her PERSONAL phone.

I walked out feeling undervalued and disgusted. This is not the first time this has happened. That store has given bad service multiple times and many of my close friends agree.

I was going to purchase another wedding ring for my husband but your sales assistant's attitude was a poignant turn off and I felt no need to spend my money there.

In short, the subpar customer service is costing TFG money. A lot of revenue is made off repeat customers and longevity, at this point I don't ever see myself being a patron at Sterns Blue Route again.