*****ing from a Pensioner and misleading customers

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Ajay D

6 reviews | Active since Oct 2020

24 Jan 2023, 10:38 *****ing from a Pensioner. On Sunday My dad whom a 85yr old pensioner, went into the Jet branch at Signet Trence to get a simple dual sim phone because he lost his. When we asked the sales lady ( Themisile) about the phone they said the cell c one was locked to th network and MTN was not, so he agreed to the MTN Nokia 105. The lady whom sold the phone to us opened the boxed and started setting up the time and stuff, I still questioned her in regards to it and got no reply. She heard us a number of time asking it a dual SIM even my dad whom hard in hearing heard. When I call the branch yesterday they refused saying it was a dual SIM and the assistant manager started covering up for the sales lady. I understand the return policy but the mistake was from the store, in return period time frame and she needs to take ownership off it. Even if it means paying R299 back to my dad from her pocket. All companies have that policy, if a staff member mess up they have to pay for it. Customer service really is bad at the branch. Yesterday I went in to the branch to return the phone the manager made excuses to refund, saying he need to call head office. The ladies that said it was dual SIM both seen me and refused to even show up but were hiding and acting busy.