Stay away from TFG Insurance and their *********** agents

I am extremely frustrated with the poor handling of my cellphone insurance claim by TFG.I submitted my insurance claim on 03/02/2026 as my cellphone was lost. My device had two SIM card slots but only one IMEI number. I reported both SIM cards to their respective network providers, and both providers issued the same ITC number, as the device only has one IMEI. This was confirmed directly by my network provider when I contacted them to clarify.However TFG is adamant that ITC numbers can never be the same, which is incorrect as my phone only had IMEI number as mentioned above. After I took the initiative to contact my network provider and proved that their statement was false, TFG has essentially stopped communicating with me. I have received no meaningful feedback or resolution.This delay is unreasonable and unfair. I have comp**** with all requirements, reported the matter properly, and provided accurate information. Instead of resolving my claim, TFG is relying on incorrect assumptions and now appears to be avoiding further communication. These delay tactics that you guys are playing are really ****ing me off as you are wasting my time when I have been nothing but a loyal client to you for years and have never skipped a payment whatsoever. Please see to it that you attend to this matter urgently before I take further steps.