1 reviews | Active since Feb 2021
Stay away, do not trust them, the entire group!
So I bought the device about 4 weeks ago, and after about 2 weeks, the phone started presenting with some technical issues. I then returned the device to the store (Jet Canal Walk), and they booked the phone in with Vodacom for repairs.
In the interim, I found an alternative device, also a Tecno POP 5 LTE The pop was purchased on the 25th of August at the Fix at Parow Centre and was yesterday returned to the Fix Canal work for a full refund as it also started doing the same problem that the spark gave me.
This happens on the same day that the spark was replaced with a brand new one which is currently sealed at the Jet store in Canal Walk.
Due to this case, I have been greatly distressed and my expenses have been adversely affected.
I ask for a refund or voucher that can be used to purchase a device that is not from TECNO. To date, I have no mobile device.
I find the way I have been treated thus far to be very inconsiderate, and neither of the parties involved would welcome these circumstances if they were in my position.
I need a reliable device, and I cannot use one that presents such problems. Due to this, I cannot accept the device, which is still sealed at the Jet Store.
I told them to Keep it.
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
SMS is the only communication have from TFG. Nothing beyond this. I have called countless times and I am told they are busy with it.
What is it? where is it? They are on lunch, they are already at home, they are just getting ready, they are doing a lot of things but addressing my situation.
What frustrates me is the fact that all of them do not have a direct line or email address and I still gave them the benefit of the doubt.
I am beyond capacity for this. Let it be known that I tried my best and this is me letting go, I can't continue to wait as If I am waiting for Jesus to come back. I know I am not the only one, but I sure hope that everyone who sees this will spread the word as loud as they possibly can. Whoever is giving the shots there, must also remember that they are also people who by nature of being human, will experience karma, what goes around comes around.
SMS is the only communication have from TFG. Nothing beyond this. I have called countless times and I am told they are busy with it.
What is it? where is it? They are on lunch, they are already at home, they are just getting ready, they are doing a lot of things but addressing my situation.
What frustrates me is the fact that all of them do not have a direct line or email address and I still gave them the benefit of the doubt.
I am beyond capacity for this. Let it be known that I tried my best and this is me letting go, I can't continue to wait as If I am waiting for Jesus to come back. I know I am not the only one, but I sure hope that everyone who sees this will spread the word as loud as they possibly can. Whoever is giving the shots there, must also remember that they are also people who by nature of being human, will experience karma, what goes around comes around.