LJ
Liz J
1 reviews | Active since Dec 2016
21 Oct 2021, 12:13
STATEMENT OWING MONIES ... WHEN AND WHERE DID I PURCHASE
I received a call from TFG advising me that the account was investigated and they found the issue on an account where i was billed incorrectly after i have paid the account in full. I was promised that the account will now reflect R0 as it has been resolved and i was taken off bad debt i have Just received and invoice where I have a Balance on the account of 109.98 once again i will ask the question what did i buy and where did i buy this i have never subscribed to your magazine ever and have no intention to do so now please can someone call me and advise what is the account billed for ....
i am really not happy that i was informed this is resolves yet we have again incorrect billing on my account
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TFG's replyOfficial
21 Oct 2021, 14:08 Dear Liz Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply21 Oct 2021, 14:08
Official
Dear Liz Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team