*********** staff member

I bought a phone at HI store at vaal mall February 2024 and I took insurance for it. This year in May my phone stopped operating. On the 12 May I took it to the store with a box and all receipts attached then they book the phone to the insurance, on the 27th May the insurance called me notifying me that they not accepting my claim because they only cover accident, water damage and loss. They told me they will send the phone back to the shop since it's still under warranty the shop must book it for repairs. Since then I haven't heard anything from the shop.on the 5th June I went to the shop to enquire since they not saying anything and I got to the shop to attended by Benjamin I explained everything to him he said to me I should poit out who was assisting me on the day I reported the phone and I said he not in the shop he said maybe it's one of the guys who are off and he cannot assist me because he is the one who knows everything about my phone and I should take his numbers and remind him with WhatsApp the next day so that he can attend to it. I asked why should I remind him to do his job he said it's not his job he is just helping the guy who is off. The next day I sent him a text he said he is busy with it and sends me a picture of a phone in a box asking me to confirm if it's my phone I said yes. Since then he hasn't said anything he just kept quiet I don't know if the phone was booked for repairs or what.. but all I can say staff from Hi store vaal mall are arrogant especially Benjamin. I guess if one of them is not at work I won't get assistance because the shop can't operated when one staff member is not at work.