ML
Malindi L

1 reviews | Active since Jul 2009

26 May 2023, 20:17

Staff Issues

I went to Foschini Midlands Mall today and I bought a cream from Nivea ,So on the shelf it had a sticker and it was R99 ,So I took 2 of these when I got the till the one that I had didn’t have a price tag R99 on so when the lady ( Pinky ) was done doing the sale,she said it’s R109 and I quickly went back to the shelf I took the one that was written R99 and showed her that it’s R99 , So she said she’s calling the supervisor to update on the system and she came and they fiddled ,while I was busy with other things so when they were done I paid . I assumed the issue was sorted and I paid , I get home I look at the slip I notice that I was charged a R109 instead of R99 even after I had raised the issue and I was told it’s sorted. Honestly Midlands Foschini your staff is so *********** , A month ago I had to drive to the mall to correct a mistake that one of your staff members did they captured the incorrect amount on my account .

0
Replies (1)
TFG
TFG's reply27 May 2023, 15:09
Official
Hello

Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.

We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.

Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.

We appreciate your patience as we work to resolve the matter.

We will send you a reference number shortly and keep you updated on our progress.

Please don't hesitate to reach out if you have any further concerns.