1 reviews | Active since Oct 2013
Sportscene Promenade has Jack Customer Service!!!
Sportscene Liberty Promenade Mall needs a huge intervention in terms of customer service. I enquired about a junior size 6 Retro 1 takkie that launched on 15 Nov and the response I got was appalling. They did not have stock and I requested that they please check with other stores. Was told they not allowed to check the system or contact other stores on a customer's behalf when it comes to new drops...I told the sales assistant I drove petrol out to be here and the least you can do is check. Don't tell me how much there is, just advise who has stock. Was told that he will risk his job to satisfy my request in a very sarcastic way. I then told him it's fine I will do your job and call around myself, after looking online which stores received stock. I then ask a different sales assistant, also male, whether Archive also launched the sneaker. Response, I don't know but you can check online because I can't do it...Wow?! All I said is this is the reason I shop outside Mitchell's Plain because we get treated like nothing.. A huge thanks to Archive Promenade, Tashreeq and Tashline at Sportscene V&A Waterfront for going beyond to retain a loyal customer of more than 20 years...
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
