1 reviews | Active since Jul 2019
Sportscene confusion on order P***
I bought 2 pairs of shoes online on 23.11.2022. One of the pairs was cancelled due to shortage of stock. The other pair was supposed to be at the TFG store I picked as my pickup point on 02.12.2022. I have not been getting any updates on the order until on 07.12.2022 I decided to email their online support. I then got an sms saying my parcel is on the way. When I checked online the estimated date was 09.12.2022. I then emailed support again today asking for an update that's then I was told that my order couldn’t be fulfilled. So I am not sure whats the confusion is about because I get smses saying the parcel is on its was but then again online support says my order has been cancelled can I please get clarity on what’s taking place? I am really disappointed with whatever that's going on. I always buy online at TFG stores and this rarely happens.
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team