RC
Reatlegile C

1 reviews | Active since Aug 2020

15 Aug 2020, 23:15

Sportscene account

I opened a sportscene account few years ago and a guy by the name of Emanuel filled in the forms for me and I only signed. To my surprise, I didn't get any notifications even when I had to collect and activate my account,I was informed by the person who signed the forms for me.

I then collected my account and I made a purchase to activate the account. When I started paying my account, I was not aware that someone was purchasing with my account because I did not get any notifications from sportscene. I started questioning when I got an increment buying limit without my knowledge. I went to a store for assistance, a guy called bongani told me that they cannot stop the automatically limit,they doing it because I pay my account very well and I should pay and leave only the increment. I continued paying for my account because I didn't want it to give me a bad name.

I stopped paying for my account only when I got a call informing me that the account is in areas because of multiple purchases that have been made on the account. They told me to get an affidavit of which I did and handed it in twice but nothing was done. I got another affidavit and again I didn't get any assistance. I got one last one but sportscene failed to assist me up until I started making calls because of this account.

Now I am being questioned by I continued paying for my account if I only used it once. As a customer who was not receiving notifications,I was informed by the receipt that i owe this much not realizing that I'm paying money which I did not use. I was paying the account because it's my account and I was told that I owed the account. Why am I being questioned when the same people who always gave me false information are all fired because of doing ***** things at the store!! I am not the only victim with the same complaint and I'm sad because some victims don't know how to stand up for themselves because they don't know their rights as customers and end up being liable for ***** they did not commit on these sportscene accounts!!

The sportscene employees think they are much more clever than customers because they are used to blaming customers for things that are too obvious that customers did not do but is possible that the employees of the stores are capable of doing!!

I would like to advice people to stay away from accounts, especially sportscene account!

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Replies (1)
TFG
TFG's reply27 Aug 2020, 12:23
Official
Dear Reatlegile

Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.  
The reference number for this query will be emailed to you shortly.    
Kind Regards 
TFG Customer Support Team