Sort this **** out!

Please can I get this issue resolved.! I went under debt review firstly and payments got ****ed and missing and 3 years in still under investigation. I then decided to pay the account myself while tfg and consume figures their **** out. In August 2021 I made a payment of R200 and I had a balance left of about R90. Then to my shock after months of paying the account directly in store and finally reaching a balance of under R100 I was told in Jan 2022 I am back up to Nearly R3000.HOW THE **** IS THAT POSSIBLE WHEN I PAID THEM MYSELF!!!! I paid this account cash because you guys were not allocating the payments of the debt counsellor who had been making payments so I ended up paying twice. I want this resolved I want my payments I made privately to close this accou sorted and why my balance increases from ABOUT R90 TO R2900! Oh and CS *** and *** is not resolved! Please stop pushing it to consumer friend as I paid you guys directly after the whole **** up. I want a call on Saturday morning as I work during the week with answers as to why my balance in never ending as I PAID AFTER FINANCE PEOPLE COULD NOT FO THE SIMPLE JOB OF ALLOCATING PAYMENTS OF A DEBT COLLECTION AGENCY EHO PROVIDED PROOF OF PAYMENT!!!!!!