Sooo disappointed by their service

On Friday 29th November 2019 I lost my bank and store card after paying my The Fix account. I called the TFG customer service to block the card. Yesterday I went to The Fix at Southgate Mall to get a replacement card. The lady assisted me but had to call the customer service to unblock my new card. She was waiting for a consultant to assist but kept telling me its after 6, they wont pick up then suggested that I call them personally. When I called within a minute a consultant picked up. I Explained that Im was at the store then asked to call. Can they please assist with unblocking, then the consultant said she cant assist if Im not at the store. I need to go to any TFG store. As they had closed at The Fix I then went to Foschini it was open, I explained everything and the lady agreed to assist but she didnt have the code to the phone and said the supervisor just went out she will be back. We waited and waited until I asked the lady If we can use my phone to call. Again within a minute I got through to a consultant but still they refused to assist because we were using my cellphone to call. I know thats how they work but again I explained about the up and down and how I will not be able to make it. Today I called the store the lady just answered to say this is not a train smash if I dont have time the card will be unblocked as soon as I have time. Im so disappointed.